Shipping policy
Shipping Policy
Thank you for visiting and shopping at Serene Pout. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time (Fulfillment)
All our products are made-to-order (custom-printed specifically for you via our print-on-demand partners).
Order fulfillment (printing, quality check, and packaging) typically takes 2–5 business days before dispatch.
Orders are not fulfilled or shipped on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
We ship to all European Union countries where the Euro (EUR) is the official currency. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Delivery generally takes 3–7 business days after the order has been fulfilled.
Total Estimated Time: You can expect to receive your package within 5–12 business days from the date of purchase.
Please note: Delivery delays can occasionally occur due to carrier issues or peak holiday seasons.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours. You can monitor your package directly via the carrier's website link provided in the email.
4. Customs, Duties, and Taxes
Since your orders are fulfilled and shipped from within the European Union (EU), packages sent to EU member states are not subject to any customs duties or import taxes. The price you pay at checkout is final.
5. Damages and Lost Packages
Serene Pout is liable for products damaged or lost during transit. If you received your order damaged, or if your package has been lost by the carrier, please save all packaging materials and damaged goods, and contact our support immediately.
Please review our Return & Refund Policy for detailed instructions on how to file a claim for damaged or lost items.
6. Incorrect Address / Failed Delivery
We are not responsible for shipments that fail to deliver due to an incorrect, incomplete, or invalid shipping address provided during checkout. If a package is returned to our fulfillment center due to a customer error, the customer will be responsible for the reshipment costs.
Contact Us
If you have any questions about the shipping status of your order, please contact us:
Email: serenepout@outlook.com